Universal Terms of Service

1. Agreement & Acceptance

This Universal Terms of Service Agreement ("Agreement") is entered into between Clouds Panel, a digital infrastructure brand operated by Urbanites Technologies ("Company," "we," "us," or "our"), and the individual or business entity ("Customer," "Client," or "you") purchasing, accessing, or utilizing any of our hosting, VPS, dedicated server, or network services.

By purchasing services, deploying servers, submitting payment, or checking the terms acceptance box during checkout, you confirm that you have read, understood, and agreed to be legally bound by all terms, policies, and conditions outlined in this document.

2. Account Registration & Security

To procure and manage infrastructure, you must maintain an active, accurate, and fully verified account in our portal:

• Accuracy: You must supply authentic, current contact information, including legal name, valid corporate entity (if applicable), billing address, verified phone number, and tax identification (GSTIN in India).
• Credential Safeguards: You are solely responsible for preserving the confidentiality of your account passwords, API tokens, and SSH private keys. All actions taken under your account credentials are your contractual responsibility.
• Anti-Fraud Screening: All new client accounts and server provisioning orders are subject to automated and manual anti-fraud risk verification. We reserve the right to request proof of identification before deploying high-capacity hardware.

3. Acceptable Use Policy (AUP)

Our infrastructure is engineered for legitimate commercial, professional, and personal digital operations. The following activities are strictly prohibited across all shared, reseller, VPS, and dedicated environments:

Any account found engaged in malicious activities will be terminated immediately without prior notice or refund, and reported to relevant statutory cyber-crime authorities.

4. 99.99% Network & Hardware Uptime SLA

Clouds Panel commits to providing a 99.99% Network and Power Uptime service level agreement for all KVM Cloud VPS and Dedicated Bare-Metal Servers hosted in our Tier-4 Indian datacenters:

• Covered Downtime: Unscheduled disruptions caused directly by core network routing failures, physical switch malfunctions, or power feed outages within our datacenter cabinets.
• Exclusions: Scheduled maintenance announced at least 24 hours in advance, client-induced OS crashes or misconfigurations, volumetric DDoS attacks exceeding contracted mitigations, or force majeure events.
• Service Credits: If monthly uptime falls below 99.99%, clients may request prorated service credit vouchers redeemable on future billing cycles upon submitting a support ticket within 7 business days of the incident.

5. Billing, Pricing & Renewals

All services are billed in advance based on the billing cycle selected at purchase (1 Month, 12 Months, or 24 Months):

• Invoicing: Invoices are generated automatically 14 days prior to service expiration. Non-payment by the due date may result in automated suspension after a 3-day grace period.
• Taxes: Applicable Goods and Services Tax (GST 18%) is levied on all orders processed within India. Indian businesses must submit a valid GSTIN during checkout to claim Input Tax Credit (ITC).
• Price Predictability: Standard renewal rates are clearly shown prior to checkout. We never apply surprise renewal penalties or undisclosed metering surcharges.

6. Money-Back Guarantee & Cancellations

We stand firmly behind the performance of our infrastructure and offer clear, fair cancellation terms:

• 30-Day Money-Back Guarantee: Available on all new shared Web Hosting and Reseller Hosting subscriptions. If you are unsatisfied within the first 30 days, you are eligible for a full refund of your hosting fee.
• Non-Refundable Services: Due to upfront physical hardware reservation and registry costs, Dedicated Servers, software licensing fees (cPanel, Plesk, CloudLinux), domain name registrations, and setup fees are non-refundable.
• Cancellation Requests: Clients may cancel services at any time through the billing dashboard by selecting either immediate cancellation or cancellation at the end of the current paid billing cycle.

7. Data Backups & Client Responsibilities

While Clouds Panel performs courtesy daily snapshots on shared and reseller hosting platforms, you retain sole and ultimate responsibility for preserving off-site backups of your data, databases, and configuration scripts.

For unmanaged VPS and Dedicated Servers, backup generation, retention scheduling, and restoration testing are exclusively the responsibility of the client unless you have purchased a managed backup add-on. Clouds Panel is not liable for data loss arising from accidental user deletions, malware infections, or application-level corruption.

8. Limitation of Liability & Indemnification

To the maximum extent permitted by applicable Indian law:

• Clouds Panel and Urbanites Technologies shall not be held liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or business continuity.
• Our total cumulative liability for any claim arising out of or related to this Agreement shall under no circumstances exceed the total fees paid by you to Clouds Panel during the one (1) month period immediately preceding the event giving rise to liability.
• You agree to indemnify, defend, and hold harmless Clouds Panel, its directors, employees, and affiliates from any third-party claims or legal costs arising from content hosted on your servers or violations of this Agreement.

9. Governing Law & Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the Republic of India, without regard to conflicts of law principles.

Any disputes, legal actions, or claims arising under or in connection with Clouds Panel services shall be subject to the exclusive jurisdiction of the competent courts located in India.

10. Contact & Legal Inquiries

For any questions regarding these Terms of Service, compliance verification, or legal notices, please reach out to our legal department: